电大小抄跨文化交流复习大纲.doc

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1、对外经济贸易大学远程教育学院跨文化商务交流(英) 期末考试大纲课程名称: ENG338a【跨文化商务交流(英)】考核方式: 开卷笔试复习范围：课件第1-12章，指定配套教材第1-10章：Intercultural business communication 跨文化商务交际窦卫霖编著, George W. Clerk & Michael Prosser审阅, 高等教育出版社， 2005.9。 试题形式：I. True-False. Circle A if the statement is true; circle B if it is false. （判断各句是否正确，30题，1题1分， 共4

2、0分）II. Multiple Choice. Circle the letter corresponding to the correct response. （在所给的4个选项中选择一个最恰当的答案，30题，1题2分， 共60分）期末复习思考题：Chapter 1 Introduction to Intercultural CommunicationLearning ObjectivesBy the end of this Chapter, you should be able tol Define intercultural communication and intercultural

3、 business communication. l Understand the importance of intercultural business communication.l Briefly describe the developmental study of intercultural communication and its applications.l Develop an awareness of the complexity involved with intercultural business communication.ExercisesI. Discussi

4、on Questions:1. What is intercultural communication (ICC)? Give examples to illustrate its different types.2. What does it mean by the term intercultural business communication (ICBC)? Why is intercultural communication increasingly important in international business?3. How was the study of intercu

5、ltural communication developed both in America and in China? 4. What are the potential problems of intercultural communication? Have you ever experienced any intercultural communication barriers? If any, how did you deal with them?II. True or False:Write T if the statement is true; write F if it is

6、false.1. The terms intercultural and international can be used interchangeably. 2. International communication takes place between such groups as African Americans and Latin Americans.3. Communication barriers are caused by the same communication having different meanings in different cultures.4. Gl

7、obalization of the world economy is crucial to the rapid increase of intercultural communication. 5. Technology has made international business travel obsolete. 6. The recent increase in migration of people around the world has led to discussions about multiculturalism in many countries. 7. In the s

8、tudy of intercultural communication, the influence of immigration histories in U.S. has little significance for current intercultural communication interactions. 8. As they become globalized, companies will have to train their work forces to deal with multiculturalism. 9. Intercultural communication

9、 as a discipline was not established in U.S. until the 1980s.10. Intercultural communication has an important application in the training of international business persons.III. Multiple Choices1. From what areas of the world do most of todays immigrants to the United States come? A. Asia and Latin A

10、merica B. Mexico and Eastern Europe C. Haiti and China D. Eastern Europe and the Middle East 2. Which of the following has occurred due to advances in technology? A. People are beginning to spend more time with family members. B. The number of relationships we have with people have decreased. C. Peo

11、ple have more frequent contact with people from other cultures. D. People are gaining a clearer sense of who they really are.3. To effectively compete with other nations, Chinese companies have to A. impose their own business conventions on other countries. B. emphasize quick returns and short-term

12、goals. C. understand how business is conducted in other countries. D. encourage their overseas representatives to complete business deals very quickly. 4. Communication technology is an important issue in intercultural communication because A. it enables us to come into contact with people who are v

13、ery different from ourselves in ways we do not always understand. B. we are not always able to meet or see people with whom we communicate. C. it is not possible to develop cultural understandings with people over E-mail or other such high-tech communication devices. D. cultural differences disappea

14、r when we are able to communicate with people all over the world. 5. As a result of globalization, new issues facing corporations includeA. cultural differences in work ethicsB. stereotyping by members of international teamsC. personnel who are overqualified for overseas positionsD. a & b6. The clas

15、sic The Silent Language published in 1959, was written by _. A. KluckhohnB. BenedictC. MeadD. Edward Hall7. Which of the following is true about the development of the intercultural communication area of study? A. It originated with scholars looking for practical answers to help overseas workers. B.

16、 This area of study is almost the same as the research done in the field of sociology. C. It began as a result of peoples displeasure over the foreign relations concerning the Vietnam conflict. D. The primary goal of scholars was to develop theories that described intercultural communication process

17、es. 8. Joint ventures, transnational corporations, multinational mergers, and acquisitions are products ofA. globalization. B. domestic interaction.C. international interaction.D. the environment.9. It is important to study intercultural communication becauseA.it is a necessary and worthwhile pursui

18、t.B.most people are more alike than they realize.C. cultural differences bring people together.D.intercultural communication is subjective.10. The China Association for Intercultural Communication is held _.A. once a yearB. every two yearsC. every three years D. every four yearsChapter 2 Basic Commu

19、nication Theory Learning ObjectivesBy the end of this Chapter, you should be able tol Understand the basics of communicationl Distinguish types of communicationl Define the term of communicationl Identify the components of communicationl Explain the process and models of communicationl Describe the

20、characteristics of communicationl Understand the role of communication in businessExercisesI. Discussion Questions:1. What do we mean by communication? What are the needs and purposes for human communication? 2. What are the components in the process of communication? Can you specify each of them wi

21、th examples?3. Would you please provide a brief illustration for the linear, the circular and contexualized model of communication respectively? What are their differences?4. What are the characteristics of communication?5. What is the role of communication in business? 6. Why are encoding and decod

22、ing the areas where misunderstanding is most likely to occur? Can you provide some examples to illustrate?II. True or False:Write T if the statement is true; write F if it is false.1. When a mother talks to her 3-month old baby, there is no communication taking place.2. Intrapersonal communication i

23、s communication between people. 3. A verbal message only includes oral message. 4. Feedback is information about the effectiveness of communication. 5. Communication is dynamic, interactive and reversible.6. Communication is dynamic, which means that it is ongoing. 7. Communication is rule governed

24、and contexts specify the appropriate rules.8. People learn to think, feel, believe, and act as they do because of the messages that have been communicated to them. 9. Maslow describes people as being driven by sets of needs in a hierarchy, from the most basic at the peak to most refined at the botto

25、m of a triangle 10. Not all cultures use symbols to communicate. III. Multiple choice1.Communication can be said to occur when A. a sender transmits through a channel to a receiverB. the idea travels through the channel to the receiverC. encoding and decoding takes place with noiseD. a receiver deco

26、des a message according to a mental database of categories that furnish meaning2.Choosing the right channel to transmit a messageA. depends on whether the message is direct or indirectB. depends on the role and force of words in the cultureC. is a communication skillD. is an example of how technolog

27、y drives business3. The fact that communication is dynamic means A. communication is ongoing and transitory.B. communication is inattentive and symbolic.C. communication is systemic. D. all of the above 4. All human interaction is influenced to some degree byA. culture shock.B. anxiety about rejecti

28、on.C. the social, physical, and cultural setting. D. a physical reaction to a specific cultural custom.5. Which of the following is not a basic assumption about human communication?A. Communication is rule governed.B. Contexts specify the appropriate rules.C. Rules are culturally diverse.D. Rules va

29、ry culturally in emphasis but not content. 6. _ are about wanting food, shelter and sex. A. Basic needsB. The needs of safetyC. The social needs D. The need for self actualization7. Among the key components of communication, which of the following are areas where misunderstanding is most likely to o

30、ccur?A. Sender and receiverB. Encoding and decodingC. Message and channelD. Response and feedback8. Which of the following is true about the relationship between communication and context?A. People always use their preferred communicate styles no matter what the context is.B. Historical context of c

31、ommunication is not important to consider when we communicate with culture that has a future-orientation.C. Context only concerns the social aspects of the situation in which communication occurs.D. People communicate differently depending on the context.9. When cultures differA. communication pract

32、ices differ. B. people who speak a particular language differ.C. people from a particular geographic region differ.D. people from a certain culture differ.10. How did E. T. Hall contribute to the origins of intercultural communication? A. Hall developed technology that increased our ability to commu

33、nicate with people in other cultures. B. Hall explored the relationship between a persons national identity and values orientations.C. Hall helped describe the relationship between language learning and conflict. D. Hall identified and wrote about cultural differences in nonverbal communication.Chap

34、ter 3 The Nature of CultureLearning ObjectivesBe the end of this Chapter, you should be able tol Define the term of culturel Identify the ingredients and functions of culturel Describe the characteristics of culturel By aware of cultural differencesExercisesI. Discussion Questions:1. What is common

35、to the various definition of culture?2. Isolate what you believe to be the essential ingredients of culture. Use examples to support your choices.3. Would you please elaborate the functions and characteristics of culture?4. How do you suppose someone from a foreign culture would respond to Chinese c

36、o-cultures? Be specific. 5. Using two to three examples, discuss the various ways that cultures change.6. “Culture is shared, learned behavior that is transmitted by one generation to another.” What does this statement mean to you in terms of your own personal development?II. True or False:Write T i

37、f the statement is true; write F if it is false.1. Culture is largely without structure because of its complex and unconscious nature.2 Many of the behaviors we label as culture are not only automatic and invisible, but also produced without us being aware of them. 3 Because of their long history, c

38、ultures do not change or reinvent themselves. 4 The essential core of culture consists of traditional ideas and especially their attached values. 5. The relationship between communication and culture may be best described by saying that culture has tremendous influence on communication but that comm

39、unication only moderately affects culture. 6. In intercultural interactions, the status of the communicators has very little affect on their communication. 7. A good definition of culture for business communication purposes is The food, the costumes, dances and celebrations of a country. 8. The beli

40、ef that everyone underneath is just the same after all is helpful to business communication. 9. Culture, using the family as its first conduits, teaches the child how to behave in such a manner that is acceptable to adults and that garners them rewards. 10. Culture is usually learned on both the con

41、scious and unconscious levels.III. Multiple Choices:1. Which of the descriptions below is NOT an accurate representation of the relationship between communication and culture? A. Culture influences communication. B. Culture and communication are not really related to each otherC. Communication is a

42、way of contesting and resisting dominant culture. D. Communication transmits cultural information. 2. Understanding another culture:A. enables businesspeople to know why foreign associates believe and act as they do B. is best achieved through dos and donts listsC. is important for businesspeople be

43、cause they can appear to be better informed.D. isnt necessary for businesspeople 3. Culture, for purposes of business communication, is:A. interchangeable with communicationB. values, attitudes and behaviorC. unnecessary to investigateD. constantly changing4.Every culture is learned, and therefore:A

44、. a person can describe his or her own culture completelyB. it is learnableC. it is something you know from birthD. it is not possible to live outside your own culture5. The basic functions of culture are all except which of the following?A. Culture serves the basic need of laying out a predictable

45、world.B. Culture enables us to make sense of our surroundings.C. Culture helps us set limits on behavior.D. Culture helps us make better financial predictions in the stock market.6. Which one of the following elements of culture tends to resist change and adaptation?A. artifactsB. gender rolesC. valuesD. housing7. The term “culture” isA. complex, multid